Background

Northwick Park Hospital came to us for support due to a large volume of patients requiring their first outpatient appointment. Having multiple outpatient and audiology rooms available on the weekend, insourcing was a great opportunity to reduce these long waiting times. 

Agile Insourcing Solution

Agile Insourcing was contracted to reduce the waiting time over a five month period for 1st appointments, sectioning the contract into phases to support the ongoing pathway. Implementation was less than two weeks. 

Phase 1: Weeks 1-9

Delivery of four all day clinics each Saturday and Sunday, with audiology support for new patients. 

Phase 2: Weeks 10-22

As well as the four all day clinics, we also ran two all day theatre lists (1 adult & 1 paediatric)

Benefits to the Trust

The Trust has benefited from improved patient access by implementing a 'see and treat' model for quicker patient management. This has led to a significant reduction in waiting lists, ensuring more timely access to crucial ENT services. 

Benefits to the Trust include:

• Increased capacity, offering additional appointments/surgery to over 4000 patients
• Efficient use of resourcea with weeked clinics
• Improved patient satisfaction with timely appointments
• Additional capacity of multi-disciplinary team outside of typical hours
• Patients are discharged back to the GP where possible to ease pressure on Trust

 "Agile helped us to reduce our PTL considerably, their engagement was amazing and we built strong relationships with their admin team and clinical lead wno worked extremely hard to support us and quickly resolve any queries we had. I would not hesitate to recommend them to other services and Trusts."

ENT and Audiology Service Manager